I am getting the message, “Windows cannot access the specified device, path or file.”
Most likely, this message is generated by your anti-virus software. We have seen this especially with the free programs. Just temporarily turn off the anti-virus software and start the program normally. If you do not know how to turn off the anti-virus program, ask your IT person, check the anti-virus company’s web site, or call […]
How should I set up Family Law Software in a Citrix environment?
To configure Family Law Software to work in the Citrix environment, you will want to adjust the software’s Administrative Settings: There are two folders to set up: 1. A “working folder” for information identifying the attorneys; and 2. A “default folder” for client data. Attorneys need full read/write access to each folder. We discuss each […]
How can I set up a KeyCode list on a Windows Terminal Server?
Follow these steps: 1. Make sure your KeyCode file is named keycode.lst 2. Create a folder on the server for the file to reside in. You can create the folder in the same directory that the program installed in, or another folder as long as it is accessible to be read by Family Law Software […]
I am not able to send e-mail from within the program.
Typically, you are having this problem because of a corporate firewall. Unfortuantely, if your corporation’s firewall is blocking e-mail from going out from Family Law Software, there is nothing we can do to get the e-mail to go out. However, you do have an alternative. Anything that we send from within the program, you can […]
How can I clear the cache in my browser, to be sure I am downloading the latest update?
Google Chrome attempts to be “smart,” and not download a file that has already been downloaded. Instead, it copies the file from a place it had already been saved (“cached’) on your computer. When it does that, you do not get the latest Family Law Software update. Because it looks like it is downloading, it […]
I have installed the software, but nothing happens when I click the icon.
This may be a permissions/security problem. You may be able to fix it with the following steps: 1. Open Windows Explorer. You can do this by holding down the Windows key and pressing the letter “E.” 2. Navigate to c:\Program Files (x86)\FLSPlan. Do this by finding the folder icon labeled “Hard Drive C:” (or similar […]
Malwarebytes has reported Debenu files from Family Law Software as a Trojan.
This is NOT a trojan. The identification by Malwarebytes is a “false positive.” Here are the steps to follow to let Malewarebytes know this:: 1. Start Malwarebytes. Right-click the icon, and select Open Malwarebytes Anti-Malware.2. Clear all checkboxes next to Debenu items.3. Click “Next”4. Select “Ignore Always.”
How can my paralegal or assistant install the desktop software, or how can I put it on a second computer for myself?
You, or your paralegal or assistant, may download the desktop software here: Click here to download Family Law Software When the software first starts, it will ask for a name and email address. Enter the name and email of the licensed professional — not that of the paralegal or assistant. If you need a KeyCode, […]
How can I run the software on an iPad or other tablet?
Use a Cloud edition, and run it in a browser on the iPad or tablet.
How can I download the latest version of the software?
Simply click here and follow the instructions to download and install. You may install this version right over your existing version. As you probably know, downloading is just the first step. In order to complete the installation, you need to run the download. You may be prompted to allow Family Law Software to make changes […]